Store Policy

CUSTOMER CARE

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We hope the information below details our abilities as well as our limitations. It is designed to inform you prior to or after shopping with us. We hope it enhances your online experience shopping with Young Love Luxe (lips and lashes) Cosmetics Brand.

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WHEN WILL YOU RESTOCK MY FAVORITE PRODUCT?

Young Love Luxe is working hard to get stocked out items back online for you. Please sign up to be notified of a restock on the product page or be sure to subscribe to our newsletter. We also share updates on our social media pages.

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THE COLOR ISN'T THE SAME AS I SAW IT ONLINE.

Young Love Luxe tries to accurately display and represent the colors of our products. However, the actual colors you see may vary and depend on a variety of factors such as screen resolution, device, undertones and more.

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OTHER GENERAL INFORMATION.

• Discount codes cannot be retroactively applied. They must be entered at checkout.

• Promo codes and coupons cannot be combined with other offers or promotions.

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OOPS!

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MY PROMO CODE DOESN'T WORK.

Please check your promo code for expiration details and whether it requires a minimum purchase. Also, some websites create codes that are not valid with our store.

 

I ENTERED THE WRONG ADDRESS AT CHECKOUT.

We are unable to modify or cancel orders once they have been placed. Prior to submitting your order please review your details to ensure they are correct. Packages are sent to the address entered at checkout.

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I HAVE NOT RECEIVED MY ORDER CONFIRMATION, WHAT SHOULD I DO?

Order confirmations come immediately after placing your order. Typically if you have not received your order confirmation it may be in your junk/spam box or there is a typo in your email address. Please contact customer service.

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DO YOU EVER DO GIVEAWAYS?

Yes, hang out with us on social media. There's always an opportunity to win. @youngloveluxe

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CAN I CHANGE OR CANCEL MY ORDER ONCE I'VE PLACED IT?

We are unable to modify or cancel orders once they have been placed. Prior to submitting your order please review your details to ensure they are correct. Packages are sent to the address entered at checkout.

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I'VE FORGOTTEN MY PASSWORD. WHAT SHOULD I DO?

Click on "Forgot your password?" on the account page. A reset link will be sent to the email address used for your account.

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DO YOU OFFER DISCOUNTS AND PROMOTIONS?

Yes from time to time we offer discounts and promotions. Sign up for our email and/or SMS alerts to receive news on special offers.